Please read and adhere to the following terms and conditions to ensure the safety and protection of both patient and practitioner during appointments. This will allow a smooth, more enjoyable experience and ensure the best possible treatment and result.

 

• Booking fees will be taken for treatment and consultation appointments.

• A minimum of 72 hours’ notice is required to cancel, reschedule, or amend an appointment, or the booking fee/a cancellation fee will be charged.

• The above point does not apply when products are purchased in advance for individual patient appointments. Booking fees will be charged if a product has been purchased for the planned treatment and the appointment cancelled regardless of the notice given.

• Booking fees can be transferred to alternative appointments, providing you give the required notice period or a product was not purchased.

• Appointments will be cancelled if you are late, and the booking fee charged.

• For a “£50 New Patient Consultation”, the booking fee/charge is non redeemable.

• Subsequent “£50 New Patient Consultations” will also incur a cost of £50.

• For a “Redeemable New Patient Consultation”, the booking is redeemable against a treatment or skin care dependant on suitability and that the consultation has been attended.

• Repeat Botox Consultation are free of charge.

• If a treatment appointment is attended but treatment cannot/does not proceed due to reason/s previously discussed/highlighted then the booking fee will be charged.

• Patients must be at least 18 years of age.

• Under 18s cannot be present at appointments due to insurance purposes.

• If you attend with an under 18, your appointment will be cancelled, and the booking fee charged.

• Mobile phones must be on silent or turned off and not present during treatment.

• If you are unhappy with a service, please let us know whilst in the clinic so we can aim to rectify it as soon as possible.

• If you are unhappy after you have left the clinic, please let us know as soon as possible.

• Failure to attend a review or give 72 hours’ notice will result in booking fees being taken for future reviews and a late cancellation/no show fee will be charged.

• We reserve the right not to book you in for appointments if you have failed to attend previous appointments.

• We have the right to refuse to treat anyone, even after the consultation process has been carried out.

• If you fail to comply with a planned treatment protocol, we reserve the right to cancel the remaining treatment plan.

• All information given during appointments must be to the best of your knowledge.

• Please note that pricing may be subject to an increase in August or April in line with inflation.

 

Thank you for your cooperation.